Shipping and Delivery Policy
Shipping and Delivery Policy
- Shipping Methods
a. We utilize third-party courier services for shipping our products to customers.
b. The available shipping methods and associated charges will be displayed during the checkout process.
c. We provide a tracking number for each shipped order, allowing customers to track their package’s progress. - Delivery Time
a. We strive to ensure timely delivery of your order.
b. The estimated delivery time will vary depending on the customer’s location and the chosen shipping method.
c. In general, the delivery time within Sri Lanka is expected to be within 2 days, but it may vary based on the distance between our warehouse and your location.
d. The delivery time may also be affected by factors such as public holidays, unforeseen circumstances, or high order volumes. We appreciate your understanding in such cases. - Cash on Delivery (COD)
a. We offer Cash on Delivery (COD) as a payment option for customers.
b. COD orders will include the courier service charges, in addition to the shipping charges, which will be clearly specified during the checkout process.
c. Please ensure that you have the exact amount ready for payment upon delivery. Our delivery personnel will not be able to provide change. - In-Store Pickup
a. Customers have the option to pick up their orders from our physical store by presenting the invoice generated upon purchase.
b. To arrange an in-store pickup, please select the “In-Store Pickup” option during the checkout process.
c. Once your order is ready for pickup, we will notify you via email or phone, along with the designated pickup location and operating hours. - International Shipping
a. At present, we only offer shipping within Sri Lanka. International shipping is not available.
b. We apologize for any inconvenience this may cause and appreciate your understanding. - Order Tracking
a. Once your order has been shipped, you will receive a confirmation email containing the tracking number.
b. You can use this tracking number to monitor the progress of your shipment on the courier service’s website or through their provided tracking services.
c. If you have any concerns or issues regarding the tracking of your package, please contact our customer support team for assistance. - Shipping Restrictions
a. Certain products may have specific shipping restrictions due to legal or logistical reasons. These restrictions will be clearly stated on the product page, and we will not be able to ship such products to restricted areas.
If you have any questions or need further assistance regarding our Shipping and Delivery Policy, please contact our customer support team at delivery@fair.lk
Last updated: 2023 July 07
