Refund and Returns Policy

Refund and Returns Policy

1. Returns
   a. We accept returns for products purchased from fair.lk if they are defective or not as described.
   b. To initiate a return, please contact our customer support team within 7 days of receiving the product. Provide your order details and a clear description of the issue.
   c. The product must be returned in its original condition, including all accessories, packaging, and any accompanying documentation.
   d. We reserve the right to assess the condition of the returned product to determine eligibility for a refund or replacement.
   e. Please note that certain products may have specific return requirements or may be non-returnable due to hygiene or other reasons. These products will be clearly indicated on the product page.
2. Refunds
   a. In the event that we are unable to replace a defective or non-as-described product due to unavailability of stock, we will issue a refund to your original payment method.
   b. Refunds will be processed within 7 days of receiving the returned product and verifying its condition.
   c. The refund will be for the full purchase price of the product, including any applicable taxes, but excluding any shipping or handling charges incurred at the time of purchase.
   d. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.
3. Return Shipping
   a. If the return is due to a manufacturing defect or an error on our part, fair.lk will arrange and bear the return shipping costs. Our customer support team will provide you with instructions on how to proceed with the return.
   b. You will be responsible for packaging the product securely for the return shipment when the designated collector arrives to pick it up.
   c. We recommend cooperating with the designated collector and providing them with the necessary access to retrieve the package.
4. Exchanges
   a. If you received a defective or non-as-described product and would like to exchange it for the same item, please contact our customer support team.
   b. We will arrange for the return of the defective product and ship a replacement as soon as stock becomes available.
   c. If the product is no longer in stock, we will issue a refund according to the Refunds section mentioned above.
5. Damaged or Lost Packages
   a. In the event that your order is damaged or lost during transit, please contact our customer support team immediately.
   b. We will work with the shipping carrier to investigate and resolve the issue.
   c. If necessary, we will initiate a replacement shipment or provide a refund, depending on the specific circumstances.

Please note that this Return and Refund Policy applies only to purchases made on fair.lk, excluding Gift Vouchers and Online Booking Tickets. For Gift Vouchers and Online Booking Tickets, all sales are final, and no returns, exchanges, or refunds will be provided unless otherwise specified.

If you have any questions or concerns regarding our Return and Refund Policy, please contact us at support@fair.lk

Last updated: 2023 July 07