Help

Help

Welcome to the Help page of fair.lk! We’re here to assist you with any questions or concerns you may have regarding our website and services. Please find below some frequently asked questions and their corresponding answers to help address your queries.

1. How can I create an account on fair.lk?
   To create an account on fair.lk, follow these steps:

• Click on the “Sign Up” or “Create Account” button on the homepage.
• Fill in the required information, including your name, email address, and password.
• Once completed, click on “Create Account” to finish the process. You will receive a confirmation email to verify your account.

1. How do I place an order?
   To place an order on fair.lk, follow these steps:

• Browse through our product categories or use the search bar to find the desired item.
• Select the product you wish to purchase and click on “Add to Cart.”
• Review your cart and click on “Proceed to Checkout.”
• Provide the required shipping and billing information.
• Select your preferred payment method and complete the payment process.
• Once the order is successfully placed, you will receive an order confirmation email.

1. What payment methods are accepted on fair.lk?
   We accept various payment methods, including credit/debit cards, online banking, and Cash on Delivery (COD). The available payment options will be displayed during the checkout process.
2. How can I track my order?
   Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment. Visit the courier service’s website or their tracking page, enter the tracking number, and you will be able to track your order’s delivery status.
3. What is fair.lk’s return and refund policy?
   Please refer to our Return and Refund Policy, which can be found on our website. It outlines the conditions under which returns are accepted and provides details on how to initiate a return or request a refund.
4. How can I contact fair.lk’s customer support?
   For any further assistance, you can reach out to our customer support team via email at support@fair.lk. We aim to respond to your queries as promptly as possible.
5. Can I change or cancel my order?
   To make changes or cancel an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, depending on the status of the order and any applicable policies.

If you have any other questions or need additional support, please don’t hesitate to contact us. We are here to assist you throughout your shopping experience on fair.lk.

Last updated: 2023 July 07